Job Overview:

We are looking for two skilled and reliable Shift Engineers to join our team to ensure the smooth operation and maintenance of our building. Our Shift Engineers are responsible for performing a variety of maintenance and repair tasks, keeping accurate records of all work completed, and ensuring compliance with all relevant health and safety regulations.

There are two roles available;

Full-time Shift Engineer (Monday to Friday 9am-6pm)

Part-time Shift Engineer (Saturdays and Sundays 9am-6pm)

Key Responsibilities: 

• Conduct a daily walk-through of the building to ensure all common areas and systems are in good working order.
• Respond to emergency calls and perform necessary repairs to ensure the safety, security, and satisfaction of all occupants.
• Conduct routine testing of building systems, including fire alarms, sprinkler systems, and emergency lighting.
• Inspect and maintain building exteriors, including roofs, gutters, and siding.
• Conduct routine maintenance and repair of electrical, plumbing, and mechanical systems.
• Perform preventative maintenance on HVAC systems, including cleaning filters and checking motors.
• Monitor and maintain the building’s water supply, including testing water quality and maintaining water treatment equipment.
• Provide monthly utility readings from the units and the main metre
• Maintain the building’s inventory of tools, equipment, and supplies.
• Coordinate with outside contractors as needed for specialised repairs and maintenance tasks.
• Place purchase orders in line with the company standards in good time to allow sufficient delivery time for consumables. 
• Follow the company’s maintenance schedules and procedures to effective and compliant operations.
• Ensure that all residents are following building rules and regulations, such as not smoking in common areas and properly disposing of trash and recycling, and that there are no hazards during maintenance routine checks.
• Perform individual unit turnovers, which may involve painting, cleaning, and making minor repairs to prepare the unit for new residents.
• Respond to resident inquiries and complaints in a timely and professional manner, including responding to emails and member requests within 24 hours and ensuring that all issues are dealt with promptly and effectively.
• Demonstrate computer knowledge to access maintenance management systems, email, and other software applications.

Qualifications:

• High school diploma or equivalent required, trade school or vocational training preferred.
• Minimum of 2 years’ experience in building maintenance or a related field.
• Knowledge of electrical, plumbing, and mechanical systems preferred

OTE (Base + Bonus): 

£36k-£40k pa salary. Full time role. Pro rata'd for Part time.

FT: Monday to Friday & PT: Saturday & Sunday

Job Overview:

As a Social Host in our space, you will be responsible for creating an exceptional experience for our members and maintaining a smooth front of house. You will wear many hats, including checking in and out members, handling any complaints or issues that arise, sorting mail and packages, and ensuring that our members have a great stay.

Key Responsibilities: 

• Greet members upon arrival, verify their identity, process payments, and provide information about our space and amenities during check-in. 

• Answer phone calls and emails promptly and professionally. 

• Collect keys and any other items that were borrowed or rented during the member's stay, process any additional charges, return any deposits, and ensure that the member is satisfied during check-out. 

• Monitor and maintain inventory levels for building supplies. 

• Address member complaints or issues promptly and professionally, listen to their concerns, offer solutions, and ensure that they feel heard and valued. 

• Sort and distribute mail and packages to the correct recipient whenever needed. 

• Manage reservations and bookings, update member information, maintain accurate records of member accounts, payments, and guest stays. 

• Ensure that our shared spaces are clean and well-maintained, including common areas, kitchens, and bathrooms. 

• Work collaboratively with our housekeeping and maintenance teams to organise any additional needs for our members. 

• Check back with members to ensure their complaints and issues raised were dealt with and that they are happy with the outcome.  

• Ensuring that all non-residents are properly registered, making sure that our space remains safe and secure for all members 

• Attend to any other duties or special projects as assigned by management. 

Qualifications:

• Previous experience in customer service or hotels preferred. 

• Ability to multitask and work in a fast-paced environment. 

• Excellent communication and interpersonal skills. 

• Basic computer skills required. 

• Strong attention to detail. 

OTE (Base + Bonus):

Salary: £25k-£29k per year salary with £3k annual bonus paid quarterly 

Hours: 4 days on, 4 days off rotation (including weekends) 8am-8pm  

Address: 27 Uxbridge Road, Hayes, UB4 0JN 

Benefits: Limited free access to our spa and gym amenities and weekly events programme.  

Interview starts: ASAP

Job Overview:

As a Wholebeing Lead at &Soul, you will play a critical role in supporting curating and managing our Wholebeing programme.

You will work closely with the Head of Community, and the Wholebeing team to ensure the programme is managed to a high standard, aligns with &Soul’s core values, and it is an overall success.

Your responsibilities will include onboarding new team members, managing the programme schedule, supporting facilitators, and ensuring the quality and success of our offerings.

This role requires a proactive, highly organised individual with strong project management and people management skills, who can adapt to the dynamic needs of our community. 

Key Responsibilities: 

• Collaborate with the Head of Curation/Head of Community to interview and onboard new Wholebeing team members, ensuring they align with &Soul’s values and culture. 

• Work with the Wholebeing team to create a monthly wellbeing programme schedule.  

• Facilitate monthly meetings with the Wholebeing team to plan the next month’s programme, confirm facilitator availability, and discuss new ideas or adjustments. 

• Be available throughout the week to meet with facilitators, offer support with challenges, manage programme edits, and gather feedback for continuous improvement. 

• Manage the performance of the Wholebeing team, collaborating with the Head of Community to create an incredible offering quality for members.  

• Provide support at events events that require additional staffing. This includes setting up, packing down, staging materials, and generally assisting facilitators to ensure the event’s success. 

• Attend and co-host regular onboarding events to welcome and induct new members into the &Soul community, helping them integrate smoothly. 

• Perform any additional tasks as needed to support the Head of Community and the Wholebeing team, in line with agreed weekly hours. 

Qualifications:

• Previous experience in programme coordination, team leadership, or a similar role in a community, wellness, or events setting is essential. 

• Project management skills, with a proven ability to plan, execute, and oversee multiple initiatives simultaneously. 

• Demonstrated experience in managing and supporting teams, with a focus on fostering a collaborative and positive team environment. 

• Highly organised with exceptional ability to manage multiple tasks, prioritise effectively, and meet deadlines. 

• Flexible with time and can adapt to changing schedules or programme needs, ensuring smooth operations. 

• Excellent verbal and written communication skills, with the ability to effectively convey expectations and provide feedback. 

• A deep understanding and alignment with the values and culture of &Soul, with a passion for holistic well-being and community building. 

Exchange: 

Salary: £1200 off chosen membership at Southall &Soul

Hours: 20 hours per week  

Address: 27 Uxbridge Road, Hayes, UB4 0JN 

Benefits: Full benefits of an &Soul membership, including access to our co-work, gym, wild spa, and communal spaces, unlimited access to our events and activities programme, a beautifully designed, fully furnished room.

Role Overview:

Are you eager to join a dynamic team of passionate individuals dedicated to transforming the way we live and connect in today's world? Become part of a forward-thinking community, leading the charge in innovative living in the heart of London.

The Curation Administrator is responsible for supporting the curation of the &Soul community by managing new member enquiries, member reservations, and member onboarding.

This is a flexible role that requires strong organisational skills, serving as direct support for member curation and membership onboarding for both the Shoreditch and Southall locations.

This is a temporary maternity cover role, with an initial 6-month period with the opportunity to extend to a permanent role after performance review as we grow.

Key Responsibilities:

• Support the Head of Curation with sales administration: screen applicants, conduct reference checks, track sent contracts, allocate available rooms, and update the on-site team regarding new member information.

• Gain a comprehensive understanding of both the CRM and PMS systems to assist with member curation and onboarding, with training provided by the Head of Curation.

• Assist in scheduling and organizing building tours and curation calls, maintaining a full understanding of the different membership offerings, pricing, and promotions, especially during ramp-up periods.

• Liaise with members via phone and email regarding their room reservations, providing accurate information and addressing any queries.

• Ensure all member questions regarding renewals are organized, documented, and communicated to the Head of Curation.

• Manage relevant membership-related inboxes to facilitate communication around curations, reservations, and bookings, relaying any questions to the Head of Curation.

Qualifications:

• Previous experience in membership sales or a similar role in a community, wellness, or hospitality setting is beneficial.

• Experience with Go High Level CRM and Res Harmonics PMS is preferable; however, basic computer and IT skills are required.

• Project management skills with the ability to plan, execute, and oversee multiple initiatives simultaneously.

• Proven experience in managing and supporting members, with a focus on fostering a collaborative and positive team environment.

• Highly organised, with the ability to manage multiple tasks, prioritize effectively, and meet deadlines.

• Flexible with time and able to adapt to changing schedules or program needs, ensuring smooth operations.

• Excellent verbal and written communication skills, with the ability to effectively convey expectations and provide feedback.

• Strong alignment with the values and culture of &Soul, with a passion for holistic well-being and community building.

Location Expectation:

This is a permanent role for 2 days per week, which can be distributed throughout the week as agreed with the Head of Curation. However, during the ramp-up period, this role will increase to 4 days a week for a minimum of 3 months. Additional days during this period will be paid on a pro-rata daily basis.

During non-ramp-up periods, 50% of the allocated time must be on-site. For example, with a 2-day work week, one day must be on-site. During the ramp-up period, 4 days on-site will be required, but flexible arrangements can be made.

This role requires flexibility, as some shifts may involve weekend or evening work during events and activities to support curation tours and events.

After the ramp-up period, the role will return to 2 days per week on a permanent basis.

Salary:

Salary: £26-29k (pro-rata) per year, with bonus

Hours: 2 days per week, up-to 4 days a week during busy periods.

Address: 27 Uxbridge Road, Hayes, UB4 0JN

Benefits: Full &Soul membership benefits, including access to co-working spaces, gym, wild spa, communal spaces, unlimited access to events and activities, and a subsidy for a fully furnished room. Holiday allowance and maternity leave coverage are also included.