Job Overview:

We are looking for two skilled and reliable Shift Engineers to join our team to ensure the smooth operation and maintenance of our building. Our Shift Engineers are responsible for performing a variety of maintenance and repair tasks, keeping accurate records of all work completed, and ensuring compliance with all relevant health and safety regulations.

There are two roles available;

Full-time Shift Engineer (Monday to Friday 9am-6pm)

Part-time Shift Engineer (Saturdays and Sundays 9am-6pm)

Key Responsibilities: 

• Conduct a daily walk-through of the building to ensure all common areas and systems are in good working order.
• Respond to emergency calls and perform necessary repairs to ensure the safety, security, and satisfaction of all occupants.
• Conduct routine testing of building systems, including fire alarms, sprinkler systems, and emergency lighting.
• Inspect and maintain building exteriors, including roofs, gutters, and siding.
• Conduct routine maintenance and repair of electrical, plumbing, and mechanical systems.
• Perform preventative maintenance on HVAC systems, including cleaning filters and checking motors.
• Monitor and maintain the building’s water supply, including testing water quality and maintaining water treatment equipment.
• Provide monthly utility readings from the units and the main metre
• Maintain the building’s inventory of tools, equipment, and supplies.
• Coordinate with outside contractors as needed for specialised repairs and maintenance tasks.
• Place purchase orders in line with the company standards in good time to allow sufficient delivery time for consumables. 
• Follow the company’s maintenance schedules and procedures to effective and compliant operations.
• Ensure that all residents are following building rules and regulations, such as not smoking in common areas and properly disposing of trash and recycling, and that there are no hazards during maintenance routine checks.
• Perform individual unit turnovers, which may involve painting, cleaning, and making minor repairs to prepare the unit for new residents.
• Respond to resident inquiries and complaints in a timely and professional manner, including responding to emails and member requests within 24 hours and ensuring that all issues are dealt with promptly and effectively.
• Demonstrate computer knowledge to access maintenance management systems, email, and other software applications.

Qualifications:

• High school diploma or equivalent required, trade school or vocational training preferred.
• Minimum of 2 years’ experience in building maintenance or a related field.
• Knowledge of electrical, plumbing, and mechanical systems preferred

OTE (Base + Bonus): 

£36k-£40k pa salary. Full time role. Pro rata'd for Part time.

FT: Monday to Friday & PT: Saturday & Sunday

Role Overview:

Are you eager to join a dynamic team of passionate individuals dedicated to transforming the way we live and connect in today's world? Become part of a forward-thinking community, leading the charge in innovative hospitality in the heart of London.

The Curation Administrator is responsible for supporting the curation of the &Soul community by managing new member inquiries, member reservations, and member onboarding.

This is a flexible role that requires strong organisational skills, providing direct support for member curation and membership onboarding across both the Shoreditch and Southall locations.

Key Responsibilities:

• Support the Head of Curation with sales administration: screen applicants, conduct checks, track and manage issued contracts, allocate available rooms, and update the on-site team regarding new member information.

• Gain a comprehensive understanding of both the CRM and PMS systems to assist with member curation and onboarding, with training provided by the Head of Curation.

• Assist in scheduling and organising building tours and curation calls, maintaining a full understanding of the different membership offerings, pricing, and promotions, especially during ramp-up periods.

• Liaise with members via phone and email regarding their room reservations, providing accurate information and addressing any queries.

• Ensure all member questions regarding renewals are organised, documented, and communicated to the Head of Curation.

• Manage relevant membership-related inboxes to facilitate communication around curations, reservations, and bookings, relaying any questions to the Head of Curation.

Qualifications:

• Previous experience in membership sales or a similar role in a community, wellness, or hospitality setting is beneficial.

• Experience with Go High Level CRM and Res Harmonics PMS is preferable; however, basic computer and IT skills are required.

• Project management skills with the ability to plan, execute, and oversee multiple tasks simultaneously.

• Proven experience in managing and supporting members, with a focus on fostering a collaborative and positive team environment.

• Highly organised, with the ability to manage multiple tasks, prioritise effectively, and meet deadlines.

• Flexible with time and able to adapt to changing schedules or program needs, ensuring smooth operations.

• Excellent verbal and written communication skills, with the ability to effectively convey expectations and provide feedback.

• Strong alignment with the values and culture of &Soul, with a passion for holistic well-being and community building.

Location Expectation:

This is a permanent role for 2 days per week, which can be distributed throughout the week as agreed with the Head of Curation. However, during ramp-up periods, this role will increase to 4 days a week for a minimum of 3 months. Additional days during this period will be paid on a pro-rata daily basis.

During non-ramp-up periods, 50% of the allocated time must be on-site. For example, with a 2-day work week, one day must be on-site. During the ramp-up period, 4 days on-site will be required, but flexible arrangements can be made.

This role requires flexibility, as some shifts may involve weekend or evening work during events and activities to support curation tours and events.

After the ramp-up period, the role will return to 2 days per week on a permanent basis.

Salary:

Salary: £26-29k (pro-rata) per year, with bonus

Hours: 2 days per week, up-to 4 days a week during busy periods.

Address: Southall & Shoreditch

Benefits: Full &Soul membership benefits, including access to co-working spaces, gym, wild spa, communal spaces, unlimited access to events and activities, and a subsidy for a fully furnished room. Holiday allowance and maternity leave coverage are also included.

 The Content & Social Media Marketing Manager will spearhead the digital and content strategy for both Shoreditch and Southall locations. The role involves creating engaging, impactful content that tells the unique &Soul story, promotes our events, portrays our values, ideals and desire to build long lasting and meaningful community, and deliver transformational experiences. The role will involve strategic content creation across multiple locations, while maintaining a unified brand narrative.  

PAY AND EMPLOYMENT TERMS  

- SALARY: £37,500 - £50,000 Dependent on Experience  

- COMMITMENT: Full Time   

- PAYMENT STRUCTURE: Paid monthly  

- LOCATION: Shoreditch & Southall (Remote & On-site)  

- CONTRACT: Ongoing, to be revisited regularly based on performance and needs. 

REQUIREMENTS 

• Proven experience in social media management, content creation, and storytelling. 

• Strong copywriting skills with the ability to create both short and long-form content. 

• Experience in marketing events and workshops, particularly in the wellbeing and community sector. 

• Knowledge of digital marketing tools and paid ads, including social media platforms, Meta, Google Analytics, and beyond. 

• Graphic design skills (Canva, Adobe Suite) to create promotional materials are a plus. 

• Strong organizational and time management skills with the ability to work across multiple projects. 

• Passion for community, connection and transformation. 
  
  

KEY METRICS / DELIVERABLES 

• 2-3 posts per week for Southall &Soul on each key channel (Instagram, TikTok and Facebook) 
• 1 post per day on Shoreditch &Soul once we’re ramped up 

• Oversight of story posts across all locations 

• Fortnightly newsletter for Shoreditch 

• Monthly newsletter for Southall 

• Bi-Monthly article for relevant publications 

• Continual Website Management & Reviewing 

• Taking social content and repurposing for ads  

• Engaging on weekly meeting with paid ad agency 

• Thoroughly reviewing, analysing and implementing changes across all paid ad touchpoints every fortnight. 

• Basic weekly reporting on metrics to wider team 

• Detailed quarterly reporting and presentation 
  
  

ROLE DESCRIPTION 

Social Media Strategy & Execution 

• Develop and execute a comprehensive social media strategy for both Shoreditch and Southall. 

• Strategically manage and navigate using one social media channel for both buildings, with scaling in mind for future locations. 

• Create engaging content across various platforms, including Instagram, Facebook, and soon to be LinkedIn, Youtube and TikTok. 

• Monitor and report on social media engagement, respond to followers etc  

Storytelling & Content Creation 

• Write long-form blog posts and articles that showcase &Soul's unique perspective on wellbeing, fusing modalities, and the intersection of innovation, technology, and healing, and co-living and intentional communities 

• Capture stories from facilitators, participants, and the community to create authentic, relatable content. 

• Collaborate with photographers and videographers to ensure visual content aligns with storytelling /social media and wider &Soul objectives. 

Event & Workshop Promotion & Marketing 

• Liaise with the Programme Manager (Shoreditch) & Head of Community (Southall) and facilitators to coordinate the promotion of upcoming events. 

• Create content for event-specific marketing campaigns - social media, newsletters and paid ads. 

• Design digital and physical marketing materials, such as event flyers, posters, and banners, or work with designer where necessary. 

Paid Ads  

• Work alongside team to manage paid ad agency and improve ROI and maximise conversions. 

• Experiment with A/B testing to optimize campaign performance and engagement. 

• Draft Ad copy, and crate assets for A/B tests and retargeting. 

• Continually review website user journey and make improvements 

Analytics & Reporting 

• Set up and maintain tracking systems to monitor KPIs - such as social media engagement, website traffic, email open rates, and conversion rates. 

• Analyse data using tools such as Google Analytics, Facebook Insights, FloDesk, Go High Level etc 

• Create quarterly detailed reports outlining campaign/marketing/social media successes, challenges, and opportunities for improvement. 

• Provide monthly reports on social media growth, engagement, website hits, and paid ads. 

Time Tracking & Reporting 

• Submit a clear breakdown of time allocation using Toggl Track or Clockify alongside a monthly invoice. 

• Ensure hours are allocated effectively between the Shoreditch and Southall locations, with flexibility based on project needs. 

• Regular reviews to adjust the role's scope and responsibilities based on performance and organizational growth / needs. 

Future Growth & Additional Marketing Support 

• As Shoreditch moves toward opening, the role may expand to include broader marketing responsibilities. 

• Regularly revisiting hours and responsibilities to align with business needs and personal performance.