Member-focused. Process-driven. Community-minded. 

Location: Southall &Soul. 

Reporting: to Front of House Manager 

Key Responsibilities 

Member & Guest Experience 

• Greet members and guests warmly, verify ID, process payments where needed, and introduce them to our space, services, and key information. 

• Deliver smooth, efficient check-ins and check-outs, including inspections, deposit handling, and friendly farewells. 

• Respond to enquiries and concerns with empathy and clarity—always escalating more serious matters to the FOH Manager or GM, while ensuring members feel heard and cared for. 

• Be a calm, supportive presence at Reception—offering guidance, community knowledge, and safeguarding awareness at all times. 

Reception Administration 

• Manage bookings, room moves, onboarding and renewals using our internal systems. 

• Complete daily check-in and check-out tasks in line with timelines and checklists. 

• Keep all member and guest records up to date, including agreements, payments, and documentation. 

• Track data across master trackers and cloud systems to support reporting and consistency. 

• Respond to calls and emails in a timely, brand-aligned way. 

• Support Sales with internal room tours and onboarding assistance. 

• Process receipt updates and assist the FOH Manager and GM with administrative requests. 

• Record, bag, and store lost property according to policy. 

• Carry out any additional administrative tasks requested by the FOH Manager, GM, or Community Lead. 

Operational Support 

• Monitor Reception and communal supplies, and flag when stock needs replenishing. 

• Keep Reception and shared areas tidy and presentable at all times. Report and escalate maintenance issues. 

• Review CCTV footage when authorised by FOH Manager or GM. 

• Register non-residents, guests, and contractors with sign-in processes in line with safety and security policies. 

• Coordinate with Housekeeping and Maintenance for room readiness and guest needs. 

• Support Reception duties such as shuttle bookings, parcel handling, and sign-ins. 

• Ensure all Reception equipment (phones, iPads, radios, computers) is functional and fully charged. 

Compliance & Communication 

• Follow SOPs, daily checklists, and operational guidelines with care. 

• Complete required training and compliance tasks on time. 

• Provide clear, structured handovers at the end of each shift. 

• Stay aligned with updates, procedures, and training to keep the team informed and consistent. 

What You’ll Bring 

• Previous experience in hotels, co-living, serviced apartments, or aparthotel reception. 

• Strong multitasking and organisational skills, with the ability to stay calm under pressure. 

• Excellent communication and a professional, approachable manner. 

• Confidence and composure in sensitive situations. 

• Intermediate computer skills and comfort using booking and admin systems. 

• High attention to detail and a proactive, team-first approach. 

• Independence, accountability, and a desire to learn and grow. 

• Open, kind, and solution-focused communication style. 

The Package 

• Salary: £29,000 per year – we believe great work deserves recognition. 

• Hours: 4 days on, 4 days off – full-time rotation (8am–8pm), including weekends. Plenty of time to rest, recharge, or explore. 

•  Location: 27 Uxbridge Road, Hayes, UB4 0JN – a vibrant, community-driven space in the heart of West London. 

• Perks & Benefits: Enjoy complimentary access (on selected days) to our spa, gym, and wellness amenities. You’re also welcome to join our weekly events programme—from creative workshops to social mixers, you are part of the community too. (Please note: if attending events during working hours, this is subject to Reception cover and approval from the Front of House Manager.) 

You’ll be part of a friendly, collaborative team that genuinely cares about creating an inclusive, supportive space—for our members and for each other. 

Job Title: Reservations Agent 

Location: 27 Uxbridge Road, Hayes, UB4 0JN (Site-based) 
Salary: £28,000 – £30,000 per year 
Hours: 40 hours per week,
Monday to Friday 
Start Date: ASAP 

Role Summary 

As a Reservations Agent at &Soul, you will play a key role in the success of our Short Stay offering for members booking stays of 7–28 nights. This is a dynamic, multifaceted role ideal for someone who thrives on providing exceptional service, takes pride in their organisational skills, and is aligned with our values of integrity, care, and hospitality. 

Key Responsibilities 

• Booking Management: Manage listings and reservations for Short Stays across multi-channel platforms. 

• Operational Coordination: Work with housekeeping, front of house, and membership teams to ensure rooms are prepared, payments are completed, and arrivals are seamless. 

• Check-ins and Check-outs: Oversee member arrivals and departures, including conducting check-ins, returns of deposits, and check-out procedures. 

• Guest Experience: Respond promptly and professionally to member inquiries, resolving issues and ensuring satisfaction throughout their stay. 

• Administrative Support: Maintain accurate records and handle back-end administration for all short-stay bookings. 

• Process Improvement: Contribute to the evolution of Short Stay operations by identifying inefficiencies and recommending improvements. 

• Ad-hoc Duties: Support with other administrative and operational tasks as required by FOH, GM  

• Reporting: Delivering weekly and monthly reporting, understanding how to develop and grow the offering.  

• Corporate: Outreach with local organisations and corporates to offer short stay experiences.  

Requirements 

• Prior experience working in a residential or co - living building or hospitality environment. 

• Strong multitasking and time-management skills in a fast-paced setting. 

• Exceptional attention to detail and outstanding organisational ability. 

• Excellent written and verbal communication and interpersonal skills. 

• Confident with computer-based systems and online platforms. 

• Flexible and adaptable with hours and responsibilities. 

• High personal standards with a commitment to delivering quality. 

• Passionate about the &Soul brand, mission, and values. 

Benefits 

• Access to our spa and gym amenities and weekly community events programme.  

• Discount for staying at Southall &Soul. 

• Membership at Sanctuary &Soul 

• Car parking space 

• Free folding bike. 

• F&B discounts   

• Free access to &Soul partner events 

Apply

Please send your CV & Cover Letter to Leyth Hampshire, Head of Curation & Sales, lhampshire@andsoul.com

Southall Member Integration Lead

Role Overview 

The Member Integration Lead ensures every new member at &Soul feels welcomed, supported, and smoothly guided into community life. As the first point of contact during arrivals, you’ll be responsible for creating a warm and seamless check-in process, hosting onboarding tours, and cultivating the everyday atmosphere of welcome in our shared spaces. 

Key Responsibilities 

Onboarding & Check-Ins 

• Spend 15 hours per week based at the Landing as a steady presence for members and new arrivals.  

• Call members staying as members for longer than 1 month to support check-in and integration into the community.  

• Act as the key responsible person for ensuring smooth check-ins and arrivals. 

• Host onboarding tours to orient new members to the building and community culture. 

• Provide reassurance and guidance in each member’s first month, alongside the Head of Community and Community Support Coordinator. 

Front of House & Community Support 

• Support the Front of House team as required during busy or sensitive times. 

• Hold responsibility for maintaining the Community Corner and community boards as welcoming, informative spaces. 

• Organise small-scale community gatherings within the building that support connection and integration. 

Feedback & Experience 

• Collect and log member feedback during onboarding and throughout their stay. 

• Track queries, questions, and recurring themes, reporting them to the Head of Community. 

• Support the development of new initiatives that improve the member experience. 

Who You Are 

• Warm, approachable, and confident in welcoming and guiding people. 

• Skilled in holding both hospitality and structure, with strong communication skills. 

• Organised, dependable, and able to juggle relational and administrative tasks.
• Grounded and emotionally intelligent, with a calm and inspiring presence 

Compensation

• Hours: 20 hours per week 
• Location: Must be staying at Southall &Soul 
• Pay: £20 p/h / £1720pcm  
• Discount off &Soul Stay Membership 
• Includes: Shoreditch Sanctuary Air Membership (£279pcm) 
• Freelance / Work Exchange Leadership Role 
• Reports to: Head of Community

Southall Wholebeing Lead

Role Overview 

The Wholebeing Lead curates and delivers one of the most vital aspects of life at &Soul: a diverse, enriching programme of wellness and creative offerings. This role ensures our community experiences a balanced schedule of movement, mindfulness, expression, and creativity, while supporting facilitators to hold space with excellence and care. 

Key Responsibilities: Programme Leadership 

• Co-create and manage the monthly Wholebeing schedule with the Head of Community. 

• Liaise with facilitators to confirm availability, align on space needs, and uphold community agreements. 

• Support sessions with practical setup, warm hospitality, and basic tech where required. 

• Maintain high standards in delivery, safety, and atmosphere across the Wholebeing programme. 

• Host a monthly Wholebeing team circle to support team alignment and share insights. 

• Track attendance, feedback, and Work Exchange hours. 

• Keep all relevant listings on Mighty Networks up to date and clear. 

Feedback & Development 

• Collect and integrate feedback from members and facilitators to continually refine the programme. 

• Collaborate with the Head of Community to ensure programming evolves in line with member needs and community values. 

Work Exchange Management (Wholebeing) 

• Prepare and issue Work Exchange contracts for facilitators, ensuring sign-off from the Head of Community. 

• Maintain clear documentation of hours, roles, and responsibilities. 

• Support invoicing processes and retention/performance reviews. 

Who You Are 

• Experienced in wellness programming, facilitation, or event coordination. 

• Passionate about holistic wellbeing, creativity, and authentic community.
• Grounded and emotionally intelligent, with a calm and inspiring presence. 

Compensation

• Hours: 20 hours per week 
• Location: Must be staying at Southall &Soul 
• Pay: £20 p/h / £1720pcm  
• Discount off &Soul Stay Membership 
• Includes: Shoreditch Sanctuary Air Membership (£279pcm) 
• Freelance / Work Exchange Leadership Role 
• Reports to: Head of Community