Member-focused. Process-driven. Community-minded. 

Location: Southall &Soul. 

Reporting: to Front of House Manager 

Key Responsibilities 

Member & Guest Experience (Evenings & Early Mornings) 

• Welcome and support members and guests who arrive during your shift, verifying ID and offering information where needed. 

• Manage late check-ins and early check-outs, including inspections, deposits, and smooth handovers. 

• Respond with empathy to any concerns raised overnight—escalating as needed and ensuring a follow-up is passed on to the day team. 

• Offer a calm, confident presence throughout the night, maintaining safeguarding and communication protocols. 

Reception Administration 

• Complete daily check-in and check-out procedures using our internal platforms. 

• Track and update data across shared cloud folders, master trackers, and booking systems. 

• Maintain accurate records of agreements, payments, deposits, and guest documentation. 

• Respond to late-night emails or messages, ensuring key updates are passed on via handover. 

• Log and process lost property in line with company policy. 

• Assist with administrative tasks assigned by the FOH Manager, GM, or Head of Community. 

Operational Support (Overnight Duties) 

• Carry out building walkthroughs (twice per shift) to check all communal areas, including fire exits, gym, plant rooms, and social spaces. 

• Monitor and ensure Reception and shared spaces are clean, safe, and secure at all times. 

• Review CCTV footage if requested by the FOH Manager or GM. 

• Support with any urgent maintenance escalations, and log non-urgent requests for the day team. 

• Register and monitor any non-resident visitors in line with access and safety policies. 

• Ensure Reception equipment (computers, phones, iPads, radios) is functional and fully charged for the morning team. 

• In the event of emergency incidents—such as a fire alarm, severe leaks, or security breaches, follow escalation protocols and perform Out Of Hour callouts as outlined in our Emergency Procedures. Full training will be provided. 

Compliance & Communication 

• Follow all overnight SOPs, checklists, and internal guidelines to maintain a safe and consistent service. 

• Complete required training and compliance tasks within deadlines. 

• Write and pass on clear, detailed handovers to support the day team. 

• Stay aligned with new updates and procedures through team training and internal communication. 

What You’ll Bring 

• Previous experience in hotel hospitality, co-living, serviced apartments, or aparthotel reception. 

• Reliability, calm under pressure, and the ability to work independently overnight. 

• Strong communication and good judgment in handling sensitive or urgent situations. 

• A warm, professional manner with a focus on clarity and care. 

• Intermediate computer skills and comfort using admin/booking systems. 

• High attention to detail and a proactive, solutions-focused approach. 

• A desire to contribute to a welcoming, well-run space even when the lights are low. 

The Package 

• Salary: £29,000 per year, plus a £1,000 annual bonus paid annually – we believe great work deserves recognition. 

• Hours: 4 days on, 4 days off – full-time rotation (8pm–8am), including weekends. Plenty of time to rest, recharge, or explore. 

•  Location: 27 Uxbridge Road, Hayes, UB4 0JN – a vibrant, community-driven space in the heart of West London. 

• Holidays: 20 days per annum including bank holidays  

• Perks & Benefits:  Enjoy complimentary access (on selected days) to our spa, gym, and wellness amenities. You’re also welcome to join our weekly events programme—from creative workshops to social mixers, you are part of the community too. (Please note: if attending events during working hours, this is subject to Reception cover and approval from the Front of House Manager.) 

You’ll be part of a friendly, collaborative team that genuinely cares about creating an inclusive, supportive space—for our members and for each other. 

Member-focused. Process-driven. Community-minded. 

Location: Southall &Soul. 

Reporting: to Front of House Manager 

Key Responsibilities 

Member & Guest Experience 

• Greet members and guests warmly, verify ID, process payments where needed, and introduce them to our space, services, and key information. 

• Deliver smooth, efficient check-ins and check-outs, including inspections, deposit handling, and friendly farewells. 

• Respond to enquiries and concerns with empathy and clarity—always escalating more serious matters to the FOH Manager or GM, while ensuring members feel heard and cared for. 

• Be a calm, supportive presence at Reception—offering guidance, community knowledge, and safeguarding awareness at all times. 

Reception Administration 

• Manage bookings, room moves, onboarding and renewals using our internal systems. 

• Complete daily check-in and check-out tasks in line with timelines and checklists. 

• Keep all member and guest records up to date, including agreements, payments, and documentation. 

• Track data across master trackers and cloud systems to support reporting and consistency. 

• Respond to calls and emails in a timely, brand-aligned way. 

• Support Sales with internal room tours and onboarding assistance. 

• Process receipt updates and assist the FOH Manager and GM with administrative requests. 

• Record, bag, and store lost property according to policy. 

• Carry out any additional administrative tasks requested by the FOH Manager, GM, or Community Lead. 

Operational Support 

• Monitor Reception and communal supplies, and flag when stock needs replenishing. 

• Keep Reception and shared areas tidy and presentable at all times. Report and escalate maintenance issues. 

• Review CCTV footage when authorised by FOH Manager or GM. 

• Register non-residents, guests, and contractors with sign-in processes in line with safety and security policies. 

• Coordinate with Housekeeping and Maintenance for room readiness and guest needs. 

• Support Reception duties such as shuttle bookings, parcel handling, and sign-ins. 

• Ensure all Reception equipment (phones, iPads, radios, computers) is functional and fully charged. 

Compliance & Communication 

• Follow SOPs, daily checklists, and operational guidelines with care. 

• Complete required training and compliance tasks on time. 

• Provide clear, structured handovers at the end of each shift. 

• Stay aligned with updates, procedures, and training to keep the team informed and consistent. 

What You’ll Bring 

• Previous experience in hotels, co-living, serviced apartments, or aparthotel reception. 

• Strong multitasking and organisational skills, with the ability to stay calm under pressure. 

• Excellent communication and a professional, approachable manner. 

• Confidence and composure in sensitive situations. 

• Intermediate computer skills and comfort using booking and admin systems. 

• High attention to detail and a proactive, team-first approach. 

• Independence, accountability, and a desire to learn and grow. 

• Open, kind, and solution-focused communication style. 

The Package 

• Salary: £29,000 per year – we believe great work deserves recognition. 

• Hours: 4 days on, 4 days off – full-time rotation (8am–8pm), including weekends. Plenty of time to rest, recharge, or explore. 

•  Location: 27 Uxbridge Road, Hayes, UB4 0JN – a vibrant, community-driven space in the heart of West London. 

• Perks & Benefits: Enjoy complimentary access (on selected days) to our spa, gym, and wellness amenities. You’re also welcome to join our weekly events programme—from creative workshops to social mixers, you are part of the community too. (Please note: if attending events during working hours, this is subject to Reception cover and approval from the Front of House Manager.) 

You’ll be part of a friendly, collaborative team that genuinely cares about creating an inclusive, supportive space—for our members and for each other.