ROLE OUTLINE

The Sanctuary at Shoreditch &Soul is a vibrant community space in the heart of East London, dedicated to fostering connection, personal growth, and transformation through a range of sessions, experiences, workshops, and events. The site comprises a series of multipurpose spaces, a 70-capacity communal sauna and cold plunge room, changing facilities, plant-based café, non-alcoholic elixir bar, and concept store. We are seeking warm and enthusiastic Front of House staff to provide a welcoming first impression and an extensive range of reception services to our guests and members. This is a pivotal role in driving member and customer experience as well as assisting in the smooth running of the daily operations. The ideal candidates will be warm and welcoming, highly conscientious, and exceptionally detail-oriented.

REQUIREMENTS

• A deep passion for creating community, dreaming of a new way of being, and daring to innovate
• Proven experience in a Front of House position, ideally in the hospitality, wellness, fitness, or private members' club sectors
• A natural flair and charm for service with calm confidence and personality
• The ability to interact and engage with a wide variety of people
• Co-operative attitude towards the in-house and external facilitators, contributors, and the Shoreditch &Soul team
• Exceptional communication skills, both verbal and written, with the ability to show empathy

ROLE DESCRIPTION

• Act as the face of Shoreditch &Soul, greeting guests and members with compassion and enthusiasm. Remain approachable and warm at all times, taking pride in all you do.
• Responsible for opening and closing the Sanctuary, ensuring procedures are followed and the space is operational at the start and end of each day. Work with the cleaning team and volunteers to ensure areas are maintained throughout the day, including the changing rooms, sauna and integration room, retail, and reception areas.
• Manage the booking platform
• Work closely with the Programme Curator to gain a thorough understanding of the weekly programme, taking a vested interest in learning what each session entails and getting to know the facilitators. Possess the ability to confidently answer questions and provide further information on various practices where necessary.
• When required, conduct tours of the space for prospective members and possess an in-depth understanding and knowledge of our spaces, facilitators, offerings, and membership tiers. Proactively sell memberships, upselling where possible.
• Provide continuously excellent customer service to all members, learning the names of regulars, and making guests feel welcome. Deal with any customer queries in a timely and precise manner.
• Check in every member and guest to their session. Scan and check tickets for ad-hoc events and workshops.
• Be on hand to deal with ad-hoc building and maintenance issues that arise remaining calm and solutions focused in such situations.
• Establish and maintain positive relationships with external suppliers and partners

PAY AND EMPLOYMENT TERMS

SALARY: £26K pro rata

BENEFITS:

• Complimentary top tier membership (worth £279 per month)
• Staff discount on F&B

COMMITMENT: Part-time

PAYMENT STRUCTURE: Paid monthly

REPORTS TO: General Manager

ROLE OUTLINE

The Sanctuary at Shoreditch &Soul is a vibrant community space in the heart of East London, dedicated to fostering connection, personal growth, and transformation through a range of sessions, experiences, workshops, and events. The site comprises a series of multipurpose spaces, a 70-capacity communal sauna and cold plunge room, changing facilities, plant-based café, non-alcoholic elixir bar, and concept store. We are seeking a warm and enthusiastic Front of House to provide a welcoming first impression and an extensive range of reception services to our guests and members. This is a pivotal role in driving member and customer experience as well as assisting in the smooth running of the daily operations. The ideal candidate will have a friendly and welcoming personality, a conscientious attitude, and a meticulous eye for details.

REQUIREMENTS

• A deep passion for creating community, dreaming of a new way of being, and daring to innovate
• Proven experience in a Front of House position, ideally in the hospitality, wellness, health, or fitness sectors
• A natural flair and charm for service with calm confidence and personality
• The ability to interact and engage with a wide variety of people
• Co-operative attitude towards the in-house and external facilitators, contributors, and the Shoreditch &Soul team
• Exceptional communication skills, both verbal and written, with the ability to show empathy

ROLE DESCRIPTION

• Act as the face of Shoreditch &Soul, greeting guests and members with compassion and enthusiasm. Remain approachable and warm at all times, taking pride in all you do.
• Responsible for opening and closing the Sanctuary, ensuring procedures are followed and the space is operational at the start and end of each day. Work with the cleaning team and volunteers to ensure areas are maintained throughout the day, including the changing rooms, sauna and integration room, retail, and reception areas.
• Manage the booking platform
• Work closely with the Programme Curator to gain a thorough understanding of the weekly programme, taking a vested interest in learning what each session entails and getting to know the facilitators. Possess the ability to confidently answer questions and provide further information on various practices where necessary.
• When required, conduct tours of the space for prospective members and possess an in-depth understanding and knowledge of our spaces, facilitators, offerings, and membership tiers. Proactively sell memberships, upselling where possible.
• Provide continuously excellent customer service to all members, learning the names of regulars, and making guests feel welcome. Deal with any customer queries in a timely and precise manner.
• Check in every member and guest to their session. Scan and check tickets for ad-hoc events and workshops.
• Be on hand to deal with ad-hoc building and maintenance issues that arise remaining calm and solutions focused in such situations.
• Establish and maintain positive relationships with external suppliers and partners

PAY AND EMPLOYMENT TERMS

SALARY: £26K per annum

BENEFITS:

• Complimentary top tier membership (worth £279 per month)
• Staff discount on F&B

COMMITMENT: Full-time

PAYMENT STRUCTURE: Paid monthly

REPORTS TO: General Manager

ROLE OUTLINE

The Sanctuary at Shoreditch &Soul is a vibrant community space in the heart of East London, dedicated to fostering connection, personal growth, and transformation through a range of sessions, experiences, workshops, and events. The site comprises a series of multipurpose spaces, a 70-capacity communal sauna and cold plunge room, changing facilities, plant-based café, non-alcoholic elixir bar, and concept store. We are seeking a dynamic and results-driven Sales Manager to build and define our community, ensuring membership sales and retention are maximised. This is a pivotal role in driving growth, positioning the space as a pioneering wellness destination, and shaping a vibrant community. The ideal candidate will be an ambitious and charismatic sales professional with a passion for wellness and community-building.

REQUIREMENTS

• Enthusiastic about sales and business development, with a results-orientated mindset
• Proven sales experience selling memberships in the hospitality, wellness, fitness, or private members' club sectors
• Demonstrated ability to meet or exceed sales targets in a fast-paced, target-driven environment
• The ability to interact and engage with a wide variety of people
• An entrepreneurial spirit
• Exceptional communication skills, both verbal and written

ROLE DESCRIPTION

• Act as the face of the Sanctuary responding positively and efficiently to all enquiries and needs of prospective and existing members. Arranging follow up meetings when necessary
• Strong commercial awareness and strategic focus to successfully sell Sanctuary memberships, upselling where possible.
• Schedule and conduct member tours and inductions. Possess a thorough knowledge of the Sanctuary offerings, amenities and guidelines.
• Daily review and assessment of membership applications, with proficiency in or the ability to quickly master platforms such as Go High Level and TeamUp
• Develop and implement strategies to attract high-quality leads through networking, partnerships, and marketing initiatives. Represent the Sanctuary at industry and local events to promote the space and build brand awareness.
• Manage all inbound membership enquiries from walk-in to online applications, through to contract signing, across all membership categories and tiers.
• Manage all outreach and enquiries for our subsidised membership programme targeted at underprivileged, local people.
• Develop B2B/corporate packages for aligned businesses that will benefit from using the space for team off-sites, retreats, CPD, and CSR initiatives.
• Set and achieve membership targets, monitor sales performance, conduct monthly reporting on key metrics and adjust strategies as needed.
• Monitor atmosphere and ambience; ensure that the service and attention our members and guests receive starts at reception and is consistently of top quality throughout their visit.
• Collaborate with the Programme Manager to enhance member retention by hosting exclusive member workshops, events, and dinners, ensuring consistent engagement with the community

PAY AND EMPLOYMENT TERMS

BASE SALARY: £26K - £40K per annum (we have flexibility on this range for truly exceptional candidates)

TOTAL EARNINGS: Base plus commission allows for a potential total compensation of £65 - £85k subject to hitting sales targets.

BENEFITS:

• Complimentary top tier membership (worth £279 per month)
• Private healthcare
• Paid volunteer days to support local charities
• Staff discount on F&B

COMMITMENT: Full-time, permanent

PAYMENT STRUCTURE: Paid monthly

REPORTS TO: General Manager