Work with AndSoul | Coliving Careers & Jobs in London

Community Manager 

Applications close - Friday 6th November

Role at a glance

Job title: Community Manager

Location Southall, West London (27 Uxbridge Road, UB4)

Reports to: Senior General Manager

Works with Assistant General Manager, Customer Service Advisors, Sales and Renewals lead, Head of Maintenance, café team, external facilitators, local partners

Contract: Full-time, permanent

Hours: 40 hours a week, flexible, including some evenings and weekends

Salary: £35,000 - £40,000 a year

Bonus Discretionary, up to 10% of salary, linked to revenue-generating events

About AndSoul and the role

AndSoul runs hybrid hospitality operations in London for working professionals. Our members are self-directed people with busy careers who still want real connection with the people they share spaces with. Southall combines long-stay members and short-stay guests under one roof, with a café, shared spaces and a rich programme of events.

Community is what makes AndSoul different, and the Community Manager is its heart. Your job is to win hearts and minds: to turn a building of busy, independent people into neighbours who know each other, look out for each other and want to stay. You make every member feel they belong from the day they arrive, and you give them reasons and room to connect, on their own terms and around their working lives.

You will be the most visible, trusted and approachable person in the building for members. You know people by name, notice who is new or quiet, and bring them in. Warm, professional hospitality is part of how you do this, but the measure of success is connection and belonging, not process.

Key responsibilities

Belonging and member relationships

1. Get to know members personally: who they are, what they do, what they care about and who they might connect with.

2. Understand members' interests and proactively connect them with others who share them.

3. Be present in the shared spaces every day, starting conversations, making introductions and bringing quieter or newer members in.

4. Champion members' voices across the business, and make sure they can see that their feedback changes things.

5. Spot early when a member is unhappy, isolated or thinking of leaving, and act on it with the AGM or the Sales and Renewals lead.

6. Recognise members and their milestones (birthdays, new jobs, anniversaries of moving in) so the building feels like a community, not an address.

The member journey

1. Own the member journey from booking confirmation to move-out: a personal welcome, first-week introductions, 30 and 90-day check-ins, and a warm send-off.

2. Welcome every new member within their first week and connect them with at least one other member or group that suits them.

3. Make short-stay guests feel part of the community during their stay, with an invitation to what is on.

Programme and events

1. Build a programme that busy professionals make time for: social, wellbeing, networking, learning and development, skills-sharing and celebration, scheduled around the working week.

2. Grow member-led activity: help members start and run their own clubs, groups and events, and approve member-led events through Lavanda and the resident app.

3. Host in-house sessions and events yourself, prioritising the larger ones that bring the most people together.

4. Schedule and confirm external facilitators, verify attendance before payment, and prepare invoices for finance sign-off, highlighting any discrepancies to the Senior GM before escalation.

5. Use attendance and feedback to keep improving the programme, stopping what does not land and growing what does.

Member voice

1. Run the quarterly member survey, town halls and a feedback log, and close the loop with members on what has changed.

2. Share themes from member feedback and reviews with the team every month and agree actions with the Senior GM and AGM.

Local community and partnerships

1. Build relationships with local partners, businesses and community organisations in Southall to widen what members can access and connect them with the neighbourhood.

2. Bring new audiences into the building through events and partnerships, so AndSoul is known locally as a place where people connect.

Commercial and revenue

1. Plan and deliver revenue-generating events (ticketed events, private hire of shared spaces, partner and brand collaborations) that open the community to the wider professional network.

2. Work with the café team on event food and drink and with Sales and marketing on promoting events to members, short-stay guests and the local area.

3. Manage the programme budget and report cost per attendee and net event revenue.

Culture across the team

1. Set the tone for how the whole team treats members: warm, personal and genuinely interested in people.

2. Support onboarding of Customer Service Advisors and café staff in the community side of AndSoul, with the AGM.

3. Recognise team members who go the extra mile for members, and make it visible.

Administration and reporting

1. Keep the events calendar, app content, newsletter and noticeboards up to date and inviting.

2. Keep an attendance register for every session.

3. Present a monthly review to the Senior GM: belonging and satisfaction, attendance, member feedback, event revenue and the next month's plan.

4. Support front of house on one of the quieter single-CSA days each week (usually Wednesday or Thursday), alone or sharing the hours with the AGM, and cover CSA holidays as planned by the AGM. Time at the desk is time with members, so use it to build relationships.

Not in scope: renewal offers, pricing, and lettings (Sales and Renewals lead), listings and advertising (Sales and Marketing) maintenance (Head of Maintenance). The role is not a safeguarding lead and refers welfare concerns to the Senior GM.

How success is measured

The role is judged on outcomes and reviewed monthly with the Senior GM.

Area KPI Target

Belonging Members who feel part of the community (quarterly survey) Baseline in Q1 2027, then target agreed with the Senior GM

Belonging Member satisfaction with community and service 8.0 or above out of 10

Community Unique members attending an event each month 80% or moe

Community Average attendance per session 8 or more

Retention Member renewal rate (shared with the Sales and Renewals lead) 60% or above, month on month

Member journey New members welcomed 100% within 7 days; 100% of 30 and 90-day check-ins done

Member experience Online reviews (shared with the AGM) Booking platforms 8.0+, Google 4.0+, 95% responded to within 48 hours

Member experience Member-experience complaints resolved 95% within 48 hours

Programme Delivery and value Sessions delivered to plan, within budget, events rated 4.5 out of 5+

Commercial Net revenue from revenue-generating events (drives the bonus) Tracked monthly

About you

Essential

• At least 2 years building community or creating experiences for people, for example in co-living, a members' club, coworking, student or residential living, hospitality, or community and events roles.

• A natural connector: people warm to you quickly, and you love bringing them together.

• Evidence that you have grown engagement or belonging, such as attendance, participation, member feedback or retention.

• Confident hosting and leading events and groups, from a small breakfast meetup to an event for 50+.

• Emotionally intelligent: calm, warm and fair in difficult conversations.

• Organised and self-directed: you plan your own week around members and the programme, and hit targets without being chased.

• Commercially minded, with experience of budgets and of events or activities that earn revenue.

• Comfortable with apps, booking systems and spreadsheets, and able to use attendance and feedback data to make decisions.

• Clear written and spoken English.

• Flexible to work evenings and weekends.

Desirable

• Experience in co-living, a members' club or a lifestyle hospitality brand known for its community.

• Experience with a property management system (we use Lavanda) or a community app.

• A network of facilitators, partners or local organisations in West London.

• Experience supporting or training front-line teams.

What we look for in how you work

• People first: you notice the small things about people and act on them before being asked.

• Connection: you bring people together naturally and make newcomers feel at home.

• Ownership: you see things through and hold yourself to a high standard.

• Professional: you suit a community of busy working professionals and represent AndSoul well.

Package and working pattern

• Salary: £35,000 - £40,000 a year.

• Hours: 40 hours a week. Hours are flexible and planned around members, the programme and events, so that facilitation and administration goals and company targets are met. Evening and weekend work is expected, balanced by time off in the week.

• Bonus: a discretionary bonus of up to 10% of salary (up to £4,000), paid annually and based on net revenue from revenue-generating events, with the other KPIs taken into account. Event revenue is tracked monthly and reviewed by the Senior GM.

• Holiday and pension: statutory entitlements as a minimum, set out in the contract.

• Probation: 6 months.

To Apply

• Please send your CV & Cover Letter -  ndarche@andsoul.com