Member-focused. Process-driven. Community-minded. 

Location: Southall &Soul. 

Reporting: to Front of House Manager 

Key Responsibilities 

Member & Guest Experience (Evenings & Early Mornings) 

• Welcome and support members and guests who arrive during your shift, verifying ID and offering information where needed. 

• Manage late check-ins and early check-outs, including inspections, deposits, and smooth handovers. 

• Respond with empathy to any concerns raised overnight—escalating as needed and ensuring a follow-up is passed on to the day team. 

• Offer a calm, confident presence throughout the night, maintaining safeguarding and communication protocols. 

Reception Administration 

• Complete daily check-in and check-out procedures using our internal platforms. 

• Track and update data across shared cloud folders, master trackers, and booking systems. 

• Maintain accurate records of agreements, payments, deposits, and guest documentation. 

• Respond to late-night emails or messages, ensuring key updates are passed on via handover. 

• Log and process lost property in line with company policy. 

• Assist with administrative tasks assigned by the FOH Manager, GM, or Head of Community. 

Operational Support (Overnight Duties) 

• Carry out building walkthroughs (twice per shift) to check all communal areas, including fire exits, gym, plant rooms, and social spaces. 

• Monitor and ensure Reception and shared spaces are clean, safe, and secure at all times. 

• Review CCTV footage if requested by the FOH Manager or GM. 

• Support with any urgent maintenance escalations, and log non-urgent requests for the day team. 

• Register and monitor any non-resident visitors in line with access and safety policies. 

• Ensure Reception equipment (computers, phones, iPads, radios) is functional and fully charged for the morning team. 

• In the event of emergency incidents—such as a fire alarm, severe leaks, or security breaches, follow escalation protocols and perform Out Of Hour callouts as outlined in our Emergency Procedures. Full training will be provided. 

Compliance & Communication 

• Follow all overnight SOPs, checklists, and internal guidelines to maintain a safe and consistent service. 

• Complete required training and compliance tasks within deadlines. 

• Write and pass on clear, detailed handovers to support the day team. 

• Stay aligned with new updates and procedures through team training and internal communication. 

What You’ll Bring 

• Previous experience in hotel hospitality, co-living, serviced apartments, or aparthotel reception. 

• Reliability, calm under pressure, and the ability to work independently overnight. 

• Strong communication and good judgment in handling sensitive or urgent situations. 

• A warm, professional manner with a focus on clarity and care. 

• Intermediate computer skills and comfort using admin/booking systems. 

• High attention to detail and a proactive, solutions-focused approach. 

• A desire to contribute to a welcoming, well-run space even when the lights are low. 

The Package 

• Salary: £29,000 per year, plus a £1,000 annual bonus paid annually – we believe great work deserves recognition. 

• Hours: 4 days on, 4 days off – full-time rotation (8pm–8am), including weekends. Plenty of time to rest, recharge, or explore. 

•  Location: 27 Uxbridge Road, Hayes, UB4 0JN – a vibrant, community-driven space in the heart of West London. 

• Holidays: 20 days per annum including bank holidays  

• Perks & Benefits:  Enjoy complimentary access (on selected days) to our spa, gym, and wellness amenities. You’re also welcome to join our weekly events programme—from creative workshops to social mixers, you are part of the community too. (Please note: if attending events during working hours, this is subject to Reception cover and approval from the Front of House Manager.) 

You’ll be part of a friendly, collaborative team that genuinely cares about creating an inclusive, supportive space—for our members and for each other. 

Member-focused. Process-driven. Community-minded. 

Location: Southall &Soul. 

Reporting: to Front of House Manager 

Key Responsibilities 

Member & Guest Experience 

• Greet members and guests warmly, verify ID, process payments where needed, and introduce them to our space, services, and key information. 

• Deliver smooth, efficient check-ins and check-outs, including inspections, deposit handling, and friendly farewells. 

• Respond to enquiries and concerns with empathy and clarity—always escalating more serious matters to the FOH Manager or GM, while ensuring members feel heard and cared for. 

• Be a calm, supportive presence at Reception—offering guidance, community knowledge, and safeguarding awareness at all times. 

Reception Administration 

• Manage bookings, room moves, onboarding and renewals using our internal systems. 

• Complete daily check-in and check-out tasks in line with timelines and checklists. 

• Keep all member and guest records up to date, including agreements, payments, and documentation. 

• Track data across master trackers and cloud systems to support reporting and consistency. 

• Respond to calls and emails in a timely, brand-aligned way. 

• Support Sales with internal room tours and onboarding assistance. 

• Process receipt updates and assist the FOH Manager and GM with administrative requests. 

• Record, bag, and store lost property according to policy. 

• Carry out any additional administrative tasks requested by the FOH Manager, GM, or Community Lead. 

Operational Support 

• Monitor Reception and communal supplies, and flag when stock needs replenishing. 

• Keep Reception and shared areas tidy and presentable at all times. Report and escalate maintenance issues. 

• Review CCTV footage when authorised by FOH Manager or GM. 

• Register non-residents, guests, and contractors with sign-in processes in line with safety and security policies. 

• Coordinate with Housekeeping and Maintenance for room readiness and guest needs. 

• Support Reception duties such as shuttle bookings, parcel handling, and sign-ins. 

• Ensure all Reception equipment (phones, iPads, radios, computers) is functional and fully charged. 

Compliance & Communication 

• Follow SOPs, daily checklists, and operational guidelines with care. 

• Complete required training and compliance tasks on time. 

• Provide clear, structured handovers at the end of each shift. 

• Stay aligned with updates, procedures, and training to keep the team informed and consistent. 

What You’ll Bring 

• Previous experience in hotels, co-living, serviced apartments, or aparthotel reception. 

• Strong multitasking and organisational skills, with the ability to stay calm under pressure. 

• Excellent communication and a professional, approachable manner. 

• Confidence and composure in sensitive situations. 

• Intermediate computer skills and comfort using booking and admin systems. 

• High attention to detail and a proactive, team-first approach. 

• Independence, accountability, and a desire to learn and grow. 

• Open, kind, and solution-focused communication style. 

The Package 

• Salary: £29,000 per year – we believe great work deserves recognition. 

• Hours: 4 days on, 4 days off – full-time rotation (8am–8pm), including weekends. Plenty of time to rest, recharge, or explore. 

•  Location: 27 Uxbridge Road, Hayes, UB4 0JN – a vibrant, community-driven space in the heart of West London. 

• Perks & Benefits: Enjoy complimentary access (on selected days) to our spa, gym, and wellness amenities. You’re also welcome to join our weekly events programme—from creative workshops to social mixers, you are part of the community too. (Please note: if attending events during working hours, this is subject to Reception cover and approval from the Front of House Manager.) 

You’ll be part of a friendly, collaborative team that genuinely cares about creating an inclusive, supportive space—for our members and for each other. 

ROLE OUTLINE

The Sanctuary at Shoreditch &Soul is a vibrant community space in the heart of East London, dedicated to fostering connection, personal growth, and transformation through a range of sessions, experiences, workshops, and events. The site comprises a series of multipurpose spaces, a 70-capacity communal sauna and cold plunge room, changing facilities, plant-based café, non-alcoholic elixir bar, and concept store. We are seeking warm and enthusiastic Front of House staff to provide a welcoming first impression and an extensive range of reception services to our guests and members. This is a pivotal role in driving member and customer experience as well as assisting in the smooth running of the daily operations. The ideal candidates will be warm and welcoming, highly conscientious, and exceptionally detail-oriented.

REQUIREMENTS

• A deep passion for creating community, dreaming of a new way of being, and daring to innovate
• Proven experience in a Front of House position, ideally in the hospitality, wellness, fitness, or private members' club sectors
• A natural flair and charm for service with calm confidence and personality
• The ability to interact and engage with a wide variety of people
• Co-operative attitude towards the in-house and external facilitators, contributors, and the Shoreditch &Soul team
• Exceptional communication skills, both verbal and written, with the ability to show empathy

ROLE DESCRIPTION

• Act as the face of Shoreditch &Soul, greeting guests and members with compassion and enthusiasm. Remain approachable and warm at all times, taking pride in all you do.
• Responsible for opening and closing the Sanctuary, ensuring procedures are followed and the space is operational at the start and end of each day. Work with the cleaning team and volunteers to ensure areas are maintained throughout the day, including the changing rooms, sauna and integration room, retail, and reception areas.
• Manage the booking platform
• Work closely with the Programme Curator to gain a thorough understanding of the weekly programme, taking a vested interest in learning what each session entails and getting to know the facilitators. Possess the ability to confidently answer questions and provide further information on various practices where necessary.
• When required, conduct tours of the space for prospective members and possess an in-depth understanding and knowledge of our spaces, facilitators, offerings, and membership tiers. Proactively sell memberships, upselling where possible.
• Provide continuously excellent customer service to all members, learning the names of regulars, and making guests feel welcome. Deal with any customer queries in a timely and precise manner.
• Check in every member and guest to their session. Scan and check tickets for ad-hoc events and workshops.
• Be on hand to deal with ad-hoc building and maintenance issues that arise remaining calm and solutions focused in such situations.
• Establish and maintain positive relationships with external suppliers and partners

PAY AND EMPLOYMENT TERMS

SALARY: £26K pro rata

BENEFITS:

• Complimentary top tier membership (worth £279 per month)
• Staff discount on F&B

COMMITMENT: Part-time

PAYMENT STRUCTURE: Paid monthly

REPORTS TO: General Manager

ROLE OUTLINE

The Sanctuary at Shoreditch &Soul is a vibrant community space in the heart of East London, dedicated to fostering connection, personal growth, and transformation through a range of sessions, experiences, workshops, and events. The site comprises a series of multipurpose spaces, a 70-capacity communal sauna and cold plunge room, changing facilities, plant-based café, non-alcoholic elixir bar, and concept store. We are seeking a warm and enthusiastic Front of House to provide a welcoming first impression and an extensive range of reception services to our guests and members. This is a pivotal role in driving member and customer experience as well as assisting in the smooth running of the daily operations. The ideal candidate will have a friendly and welcoming personality, a conscientious attitude, and a meticulous eye for details.

REQUIREMENTS

• A deep passion for creating community, dreaming of a new way of being, and daring to innovate
• Proven experience in a Front of House position, ideally in the hospitality, wellness, health, or fitness sectors
• A natural flair and charm for service with calm confidence and personality
• The ability to interact and engage with a wide variety of people
• Co-operative attitude towards the in-house and external facilitators, contributors, and the Shoreditch &Soul team
• Exceptional communication skills, both verbal and written, with the ability to show empathy

ROLE DESCRIPTION

• Act as the face of Shoreditch &Soul, greeting guests and members with compassion and enthusiasm. Remain approachable and warm at all times, taking pride in all you do.
• Responsible for opening and closing the Sanctuary, ensuring procedures are followed and the space is operational at the start and end of each day. Work with the cleaning team and volunteers to ensure areas are maintained throughout the day, including the changing rooms, sauna and integration room, retail, and reception areas.
• Manage the booking platform
• Work closely with the Programme Curator to gain a thorough understanding of the weekly programme, taking a vested interest in learning what each session entails and getting to know the facilitators. Possess the ability to confidently answer questions and provide further information on various practices where necessary.
• When required, conduct tours of the space for prospective members and possess an in-depth understanding and knowledge of our spaces, facilitators, offerings, and membership tiers. Proactively sell memberships, upselling where possible.
• Provide continuously excellent customer service to all members, learning the names of regulars, and making guests feel welcome. Deal with any customer queries in a timely and precise manner.
• Check in every member and guest to their session. Scan and check tickets for ad-hoc events and workshops.
• Be on hand to deal with ad-hoc building and maintenance issues that arise remaining calm and solutions focused in such situations.
• Establish and maintain positive relationships with external suppliers and partners

PAY AND EMPLOYMENT TERMS

SALARY: £26K per annum

BENEFITS:

• Complimentary top tier membership (worth £279 per month)
• Staff discount on F&B

COMMITMENT: Full-time

PAYMENT STRUCTURE: Paid monthly

REPORTS TO: General Manager

ROLE OUTLINE

The Sanctuary at Shoreditch &Soul is a vibrant community space in the heart of East London, dedicated to fostering connection, personal growth, and transformation through a range of sessions, experiences, workshops, and events. The site comprises a series of multipurpose spaces, a 70-capacity communal sauna and cold plunge room, changing facilities, plant-based café, non-alcoholic elixir bar, and concept store. We are seeking a dynamic and results-driven Sales Manager to build and define our community, ensuring membership sales and retention are maximised. This is a pivotal role in driving growth, positioning the space as a pioneering wellness destination, and shaping a vibrant community. The ideal candidate will be an ambitious and charismatic sales professional with a passion for wellness and community-building.

REQUIREMENTS

• Enthusiastic about sales and business development, with a results-orientated mindset
• Proven sales experience selling memberships in the hospitality, wellness, fitness, or private members' club sectors
• Demonstrated ability to meet or exceed sales targets in a fast-paced, target-driven environment
• The ability to interact and engage with a wide variety of people
• An entrepreneurial spirit
• Exceptional communication skills, both verbal and written

ROLE DESCRIPTION

• Act as the face of the Sanctuary responding positively and efficiently to all enquiries and needs of prospective and existing members. Arranging follow up meetings when necessary
• Strong commercial awareness and strategic focus to successfully sell Sanctuary memberships, upselling where possible.
• Schedule and conduct member tours and inductions. Possess a thorough knowledge of the Sanctuary offerings, amenities and guidelines.
• Daily review and assessment of membership applications, with proficiency in or the ability to quickly master platforms such as Go High Level and TeamUp
• Develop and implement strategies to attract high-quality leads through networking, partnerships, and marketing initiatives. Represent the Sanctuary at industry and local events to promote the space and build brand awareness.
• Manage all inbound membership enquiries from walk-in to online applications, through to contract signing, across all membership categories and tiers.
• Manage all outreach and enquiries for our subsidised membership programme targeted at underprivileged, local people.
• Develop B2B/corporate packages for aligned businesses that will benefit from using the space for team off-sites, retreats, CPD, and CSR initiatives.
• Set and achieve membership targets, monitor sales performance, conduct monthly reporting on key metrics and adjust strategies as needed.
• Monitor atmosphere and ambience; ensure that the service and attention our members and guests receive starts at reception and is consistently of top quality throughout their visit.
• Collaborate with the Programme Manager to enhance member retention by hosting exclusive member workshops, events, and dinners, ensuring consistent engagement with the community

PAY AND EMPLOYMENT TERMS

BASE SALARY: £26K - £40K per annum (we have flexibility on this range for truly exceptional candidates)

TOTAL EARNINGS: Base plus commission allows for a potential total compensation of £65 - £85k subject to hitting sales targets.

BENEFITS:

• Complimentary top tier membership (worth £279 per month)
• Private healthcare
• Paid volunteer days to support local charities
• Staff discount on F&B

COMMITMENT: Full-time, permanent

PAYMENT STRUCTURE: Paid monthly

REPORTS TO: General Manager