Role Overview:

Are you eager to join a dynamic team of passionate individuals dedicated to transforming the way we live and connect in today's world? Become part of a forward-thinking community, leading the charge in innovative hospitality in the heart of London.

The Curation Administrator is responsible for supporting the curation of the &Soul community by managing new member inquiries, member reservations, and member onboarding.

This is a flexible role that requires strong organisational skills, providing direct support for member curation and membership onboarding across both the Shoreditch and Southall locations.

Key Responsibilities:

• Support the Head of Curation with sales administration: screen applicants, conduct checks, track and manage issued contracts, allocate available rooms, and update the on-site team regarding new member information.

• Gain a comprehensive understanding of both the CRM and PMS systems to assist with member curation and onboarding, with training provided by the Head of Curation.

• Assist in scheduling and organising building tours and curation calls, maintaining a full understanding of the different membership offerings, pricing, and promotions, especially during ramp-up periods.

• Liaise with members via phone and email regarding their room reservations, providing accurate information and addressing any queries.

• Ensure all member questions regarding renewals are organised, documented, and communicated to the Head of Curation.

• Manage relevant membership-related inboxes to facilitate communication around curations, reservations, and bookings, relaying any questions to the Head of Curation.

Qualifications:

• Previous experience in membership sales or a similar role in a community, wellness, or hospitality setting is beneficial.

• Experience with Go High Level CRM and Res Harmonics PMS is preferable; however, basic computer and IT skills are required.

• Project management skills with the ability to plan, execute, and oversee multiple tasks simultaneously.

• Proven experience in managing and supporting members, with a focus on fostering a collaborative and positive team environment.

• Highly organised, with the ability to manage multiple tasks, prioritise effectively, and meet deadlines.

• Flexible with time and able to adapt to changing schedules or program needs, ensuring smooth operations.

• Excellent verbal and written communication skills, with the ability to effectively convey expectations and provide feedback.

• Strong alignment with the values and culture of &Soul, with a passion for holistic well-being and community building.

Location Expectation:

This is a permanent role for 2 days per week, which can be distributed throughout the week as agreed with the Head of Curation. However, during ramp-up periods, this role will increase to 4 days a week for a minimum of 3 months. Additional days during this period will be paid on a pro-rata daily basis.

During non-ramp-up periods, 50% of the allocated time must be on-site. For example, with a 2-day work week, one day must be on-site. During the ramp-up period, 4 days on-site will be required, but flexible arrangements can be made.

This role requires flexibility, as some shifts may involve weekend or evening work during events and activities to support curation tours and events.

After the ramp-up period, the role will return to 2 days per week on a permanent basis.

Salary:

Salary: £26-29k (pro-rata) per year, with bonus

Hours: 2 days per week, up-to 4 days a week during busy periods.

Address: Southall & Shoreditch

Benefits: Full &Soul membership benefits, including access to co-working spaces, gym, wild spa, communal spaces, unlimited access to events and activities, and a subsidy for a fully furnished room. Holiday allowance and maternity leave coverage are also included.

 The Content & Social Media Marketing Manager will spearhead the digital and content strategy for both Shoreditch and Southall locations. The role involves creating engaging, impactful content that tells the unique &Soul story, promotes our events, portrays our values, ideals and desire to build long lasting and meaningful community, and deliver transformational experiences. The role will involve strategic content creation across multiple locations, while maintaining a unified brand narrative.  

PAY AND EMPLOYMENT TERMS  

- SALARY: £37,500 - £50,000 Dependent on Experience  

- COMMITMENT: Full Time   

- PAYMENT STRUCTURE: Paid monthly  

- LOCATION: Shoreditch & Southall (Remote & On-site)  

- CONTRACT: Ongoing, to be revisited regularly based on performance and needs. 

REQUIREMENTS 

• Proven experience in social media management, content creation, and storytelling. 

• Strong copywriting skills with the ability to create both short and long-form content. 

• Experience in marketing events and workshops, particularly in the wellbeing and community sector. 

• Knowledge of digital marketing tools and paid ads, including social media platforms, Meta, Google Analytics, and beyond. 

• Graphic design skills (Canva, Adobe Suite) to create promotional materials are a plus. 

• Strong organizational and time management skills with the ability to work across multiple projects. 

• Passion for community, connection and transformation. 
  
  

KEY METRICS / DELIVERABLES 

• 2-3 posts per week for Southall &Soul on each key channel (Instagram, TikTok and Facebook) 
• 1 post per day on Shoreditch &Soul once we’re ramped up 

• Oversight of story posts across all locations 

• Fortnightly newsletter for Shoreditch 

• Monthly newsletter for Southall 

• Bi-Monthly article for relevant publications 

• Continual Website Management & Reviewing 

• Taking social content and repurposing for ads  

• Engaging on weekly meeting with paid ad agency 

• Thoroughly reviewing, analysing and implementing changes across all paid ad touchpoints every fortnight. 

• Basic weekly reporting on metrics to wider team 

• Detailed quarterly reporting and presentation 
  
  

ROLE DESCRIPTION 

Social Media Strategy & Execution 

• Develop and execute a comprehensive social media strategy for both Shoreditch and Southall. 

• Strategically manage and navigate using one social media channel for both buildings, with scaling in mind for future locations. 

• Create engaging content across various platforms, including Instagram, Facebook, and soon to be LinkedIn, Youtube and TikTok. 

• Monitor and report on social media engagement, respond to followers etc  

Storytelling & Content Creation 

• Write long-form blog posts and articles that showcase &Soul's unique perspective on wellbeing, fusing modalities, and the intersection of innovation, technology, and healing, and co-living and intentional communities 

• Capture stories from facilitators, participants, and the community to create authentic, relatable content. 

• Collaborate with photographers and videographers to ensure visual content aligns with storytelling /social media and wider &Soul objectives. 

Event & Workshop Promotion & Marketing 

• Liaise with the Programme Manager (Shoreditch) & Head of Community (Southall) and facilitators to coordinate the promotion of upcoming events. 

• Create content for event-specific marketing campaigns - social media, newsletters and paid ads. 

• Design digital and physical marketing materials, such as event flyers, posters, and banners, or work with designer where necessary. 

Paid Ads  

• Work alongside team to manage paid ad agency and improve ROI and maximise conversions. 

• Experiment with A/B testing to optimize campaign performance and engagement. 

• Draft Ad copy, and crate assets for A/B tests and retargeting. 

• Continually review website user journey and make improvements 

Analytics & Reporting 

• Set up and maintain tracking systems to monitor KPIs - such as social media engagement, website traffic, email open rates, and conversion rates. 

• Analyse data using tools such as Google Analytics, Facebook Insights, FloDesk, Go High Level etc 

• Create quarterly detailed reports outlining campaign/marketing/social media successes, challenges, and opportunities for improvement. 

• Provide monthly reports on social media growth, engagement, website hits, and paid ads. 

Time Tracking & Reporting 

• Submit a clear breakdown of time allocation using Toggl Track or Clockify alongside a monthly invoice. 

• Ensure hours are allocated effectively between the Shoreditch and Southall locations, with flexibility based on project needs. 

• Regular reviews to adjust the role's scope and responsibilities based on performance and organizational growth / needs. 

Future Growth & Additional Marketing Support 

• As Shoreditch moves toward opening, the role may expand to include broader marketing responsibilities. 

• Regularly revisiting hours and responsibilities to align with business needs and personal performance. 

Job Overview:

As Front of House Manager, you will manage a team of four Social Hosts and be responsible for upholding exceptional standards for our front of house. Your primary duties will include managing the smooth operation and administration of our reservations, upholding and managing our front of house processes and procedures, tracking payments and sending payment reminders, being an organised and inspiring line manager to our Social Host team, and ensuring overall that our members have an excellent stay.  

Key Responsibilities: 

Reservations & Administration 

• Work with the Curation team to manage the smooth operation of arrivals, departures and room moves, supporting Social Hosts to correctly conduct check-ins and check-outs and ensure all relevant paperwork is administered. 

• Coordinate with the housekeeping and maintenance teams to ensure rooms are clean, maintained and prepared for arrival, and that the property management system is updated accordingly.  

• Conduct a regular audit on membership payments to ensure payments are made on time. Send payment reminders where payments are late. Escalate late payments to the General Manager.  

• Support the Curation team with sales tours as requested.  

• Maintain accurate records of member accounts, payments, and guest stays on our systems. 

Team Management 

• Train the Social Host team on all front of house standard operating procedures. Ensure team undergo regular retraining and are monitored to ensure processes are being followed. 

• Ensure Social Host team are fully trained and up to date on mandatory compliance training and certifications.  

• Produce and update the Social Host rota including approving and tracking annual leave dates, sick days and organising cover when needed. 

• Conduct monthly, quarterly and annual reviews to set targets, track performance, and build rapport with the team.  

• Help maintain a positive and inclusive work environment by fostering teamwork and camaraderie among team members. 

• Attend to any other duties or special projects as assigned by management. 

Front of House Management 

• Produce and update standard operating procedures to optimise the front of house operations. Ensure all processes are documented and signed by relevant team members.  

• Uphold health and safety standards, ensuring compliance with all relevant regulations and procedures to maintain a safe working environment for both team members and community members.  

• Take charge of inventory management and stock control activities, including stock ordering, stock takes, and minimising wastage. 

• Fill in on the front of house when needed: during lunch breaks, busy periods or in the absence of the Social Host team.  

• Lead by example in delivering exceptional customer experiences and resolving any member concerns or issues promptly, professionally and with empathy. 

Qualifications:

• Previous front of house leadership experience in a similar building (co-living / hotels) 

• Ability to multitask and work in a fast-paced environment 

• Ability to lead, motivate and inspire a team across various working hours 

• Scrupulous attention to detail and very strong organisational skills 

• Excellent written and verbal communication and interpersonal skills 

• Adept as computer administration  

• Able to be flexible around hours and tasks as needed  

• Personally motivated to hold oneself and others to the highest standards  

• Enthusiastic about the &Soul brand, mission and values 

OTE (Base + Bonus): 

Salary: £35-40k per year salary  

Hours: 40 hours per week Monday to Friday  

Address: Site based at 27 Uxbridge Road, Hayes, UB4 0JN 

Start Date: ASAP 

Benefits:  

• Access to our spa and gym amenities and weekly community events programme. 

• Car parking space. 

• Free folding bike.  

• F&B discounts.  

• Free access to &Soul partner events.  

Please apply online and send a cover letter and CV to our General Manager, Hydie, at hwarwick@andsoul.com.